Systems Engineer

JOB PURPOSE:

* To ensure the performance, stability, availability, integrity, and efficient operation of our customer's ICT environment and platform. Also play a major role in implementation of new projects and technologies.

* To handle platform & customer ICT incident and problem and provide 24x7 support to OPS team on a timely and professional manner.

* To assist the internal governance on daily operation and enhance ICT platform via technologies like Automation tools, Scripting, DevOps tools, ELK...etc .

* To develop the latest platform technology for company and customers.

* This position provides an excellent opportunity to broaden the scope of your technical knowledge, to grow beyond just running equipment and to learn in-depth the ICT & Cloud management.

 

KEY ACCOUNTABILITY AREAS: 

* Design, install and configure server hardware, operating systems and applications. 

* Troubleshooting of system problems and diagnose hardware/software faults.

* Monitor and manage ICT & Cloud systems, e.g. IDC, Server, PC and Backup...etc.

* Manage, track, follow and escalate support cases or requests.

* Provide technical summaries & reports for customers if necessary.

* Ability to implement project and platform requirements and also technical specifications.

* May work on odd hours and on standby roster.

 

Education and Professional Certificate Level: 

* University Degree holder on Computer Studies or Information Technology is preferred.

* Holder of Server professional certificates like MCSE, LPI… etc. is an advantage.

 

Length and Type of Job-Relevant Experience: 

* Minimum 1 year experience in Service Provider or other Sizable Cloud Deployment environment.

* Experience in ISO 27001 and ITIL are added advantages. 

* Candidate with less experience would be considered as an assistant engineer.

 

CORE CRITICAL COMPETENCIES:

* Experience in managing a Cloud platform and server platform.

* Good Knowledge of Server Management like VMWare, Linux, Windows, AD.

* Good Knowledge of Internet technologies like TCP/IP, HTTP(S), SMTP, DNS, and SSL.

* Basic Knowledge of ELK, Splunk, HTML, JavaScript, PHP, Nginx, Apache, CDN, Python and scripting.

* Good troubleshooting skills.

* A strong sense of responsibility, quality service and customer-oriented.

* Willing take challenges and work as a team in achieving business goals.

or drop your CV to us at recruitment@knowtecq.com, we just might have an opening for you!