JOB PURPOSE:

* To actively monitor the performance, stability, availability, integrity, and efficient operation of our customer's ICT environment and platform. 

* To handle ISP, platform & network incident and problem and escalate if necessary, including customer notification.

* To perform customer or platform schedule tasks as per SOPs.

* To liaise troubleshooting among internal staff, partners, vendors and customers.

* This position provides an excellent opportunity to broaden the scope of your technical knowledge, to grow beyond just running equipment and to learn in-depth the ICT & Cloud management.

 

KEY ACCOUNTABILITY AREAS: 

* Proactively monitor and configure ISP, router, firewall, load balancer and network devices. 

* Troubleshooting of related platform & network problems and diagnose of security issues. 

* Manage, track, follow and escalate support cases or requests

* Provide technical summaries & reports for customers if necessary. 

* Work on 24x7 roster

 

Education and Professional Certificate Level: 

* University Degree holder on Computer Studies or Information Technology is preferred

* Holder of Server professional certificates like CCNA, JNCIA… etc. is an advantage

 

Length and Type of Job-Relevant Experience: 

* Minimum 1 year experience in Internet Service Provider or other Sizable Cloud Deployment environment.

* Candidate with less experience would be considered as an engineer trainee.

 

CORE CRITICAL COMPETENCIES:

* Experience in managing a Cloud platform and ISP platform

* Basic Knowledge of Internet technologies like TCP/IP, HTTP(S), SMTP, DNS, BGP, SSL, OSPF, Spanning Tree, Vlan, Cisco, Firewall

* Good troubleshooting skills

* A strong sense of responsibility, quality service and customer-oriented.

* Willing take challenges and work as a team in achieving business goals.

 

 

or drop your CV to us at recruitment@knowtecq.com, we just might have an opening for you!

 

 

 

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